Terms and Privacy
Privacy
Here you will find all the information on points related to data processing. Still have doubts? Do not hesitate to contact us.
Data processing
Furrytails is fully aware of the importance of Regulation (EU) 2016/679 of the European Parliament and of the Council, on April 27, 2016 and its compliance. We respect the user's right to privacy. The following page informs the user about all points related to data processing.
Responsible for treatment
NIF : 241003601
Email : hello@furrytails.pt
Address : Av. Tomás Ribeiro n.5 2795-165 Linda-a-Velha, Portugal
Data
Customers
When purchasing a product in our online store, the data you provide is used to process, invoice and ship the purchased products. To place an order in the online store, the user voluntarily provides their personal data, namely name, address, telephone number, billing details and payment methods, which must be true and accurate. When formalizing the purchase order, the customer declares to be the owner of the information provided.
Users
Given the consent provided for in article 21 of the Information Society Services Law, we will use your contact details to send you communications of interest about Furrytails, including promotions, product and service offers and content about pets. Information may be sent by post, telephone or electronically.
Information request
All data you provide through direct contact to Furrytails, chat tool or any direct means of communication, including social networks, will be processed to respond to your query or request.
Veracity of the information provided
The user declares that all information provided is true and accurate and guarantees the authenticity of all data provided. The user will be solely responsible for any false statements made and any inherent losses that may be caused to Furrytails or third parties.
Data recipient
Please be advised that if you make an online purchase that must be delivered to the address you stipulate, all the data necessary for the delivery of your purchase by the partner shipping agent will be detailed in your shipment, including name, delivery address and telephone number. . The telephone number will be included to allow contact between the transport company and the customer in order to facilitate the delivery of the purchase.
Basis that legitimizes Data Processing
The basis that legitimizes the processing of data is the User's own consent and acceptance in each of the sections in which personal information is compiled. The User has the right to withdraw consent at any time without this affecting the legality of processing based on consent prior to its withdrawal.
In relation to the processing of data for commercial purposes through telematic means, if there is a prior contractual relationship between the parties, the communications concern products or services related to those previously requested by the interested party, and if the User has been given the opportunity to If you oppose the processing of data by checking the box that is not pre-checked, the basis that legitimizes the processing is based on the provisions of article 21.2 of Law 34/2002, of July 11, on Information Society services. In each commercial communication sent to the interested party, they will be given the opportunity to express their opposition to receiving new communications.
Data conservation
Customers
The information will be saved for as long as necessary to manage your purchase, from preparation, invoicing, shipping and delivery. The information will subsequently be kept during the statute of limitations for legal actions.
Users
The information will be saved for as long as necessary to manage your purchase, from preparation, invoicing, shipping and delivery. The information will subsequently be kept during the statute of limitations for legal actions.
Recipients of commercial communications
Your information will be kept indefinitely unless the user requests its removal.
Information request
Your information will be kept for as long as necessary to process your request. They will subsequently be kept indefinitely unless the user requests their removal.
Exercise of rights
The User has the right to access their data, request its modification or deletion.
If the User wishes that Furrytails not process their data, this wish must be expressed by exercising their right by sending an email to ola@furrytails.pt
Social media
When creating an account on our website, the customer's computer will store a cookie (file with a unique code) that will allow them to be automatically identified whenever they visit our website again.
Cookies are also used so that our system can follow the customer's steps during a purchasing session. If the customer does not accept the use of cookies, they will not be able to use our website properly. For complete transparency, you can consult details about the data saved in our cookie policy.
Changes to the Privacy Policy
Furrytails reserves the right to change this privacy policy. All changes to the privacy policy will be expressly communicated to the User.